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Tier 1 Web Support | CourseTrends, Inc/Golf18 Network

Location: Austin, TX
Date Posted: 1/22/2015
Employment Type: Full Time

Job Title: Tier 1 Web Support

Location: Austin, TX

An International Marketing Solutions firm, Distinct Software Solutions (DSS), is looking to hire Tier 1 Web & Customer Support Representative based in Austin, TX. A perfect DSS employee is looking for a long-term career and is self-motivated with 2+ years customer support experience via phone and email (ticketing system).

Primary Function:

Act as first point of contact to help maintain and support client websites and email marketing needs via phone and email.

Technical Skills (Required):

  • Working knowledge of CSS and HTML
  • Experience with Photoshop, MS Office, Illustrator, and other office and design applications

People (Soft) Skills (Required):

  • Experience with understanding and soliciting requirements through conversations with non-technical customers and employees
  • Need to have a fun and friendly personality
  • Excellent verbal communication skills are a must
  • Hard worker that is willing to put in extra hours when needed and enjoys the benefits of exceeding the customer's expectations

Required Experience:

  • 2+ years of professional phone experience
  • 1+ years in a technical support or IT position
  • Very strong written and verbal communication skills
  • Solid Computer Skills (Office Applications, Common Web applications, general computer knowledge)
  • Self-motivated, driven personality

Ideal Candidate Also Has:

  • Linux/UNIX experience
  • Knowledge of PHP

Non-negotiables:

  • Maintain a full-time work schedule, working on-site
  • Must be reliable, detailed oriented and skilled professional

About Distinct Software Solutions (DSS):

Distinct Software Solutions, is an Austin-based company dedicated to bringing comprehensive digital marketing to an increasingly wide range of industries. Our goal at DSS is to provide clients with unmatched innovation, customer service, and fresh ideas. On the Golf Side, through 10 plus years of experience, we have learned that behind every golf course is an owner/operator with a passion for the game. Nothing can take the passion out of running a golf course more than lackluster financial results. DSS is a trusted partner to over 2,500 golf courses. We make sure our customers achieve the best possible financial results by delivering the world's finest integrated online golf marketing solution. Our proven marketing tools make it easy to generate additional revenue through more rounds, online product sales, events, tournaments and memberships. We have everything you need so you don't have to figure out how to cobble together an assortment of complicated technologies from different vendors. The DSS solution is specifically tailored to the unique needs of golf

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